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Contact Us

Canyonlands Natural History Association
3015 South Highway 191
Moab, Utah 84532

Telephone for questions about membership and orders:
(435) 259-6003
Phone hours are Monday through Friday, 8 A.M. to 5 P.M. (Mountain Time)

Due to limited staff, returned phone calls can take 1-4 business days.
Email is recommended for a faster response.
Email: infobox@cnha.org

Fax:
(435) 259-8263

For questions about Moab and the surrounding area and parks, please contact the travel council
discovermoab.com

Canyonlands Natural History Association

Customer Service

Questions?

Contact us via email at infobox@cnha.org or by phone at 435-259-6003 ext. 480
Due to limited staff, returned phone calls can take 1-4 business days.
Email is recommended for a faster response. 

Mailing Address

Canyonlands Natural History Association
3015 S. Highway 191
Moab, UT 84532

Hours

We are available by phone or email Monday through Friday
8 A.M. – 5 P.M. Mountain Time
Closed on U.S. Federal Holidays

Returns, Exchanges, and Refunds

You may return or exchange any item still in its original packaging, within 30 days of purchase. Items must be in original condition and packaging, unworn, unwashed, and with tags. Original shipping charges are non-refundable. Customers are responsible for return or exchange shipping costs unless it was a store error. CNHA does not provide return labels.

To return items for a refund or exchange, please include the following information: Name, phone number, email address, shipping address and a note stating what the refund is for, or what you would like to make the exchange for.

Returns and exchanges may be mailed to:
Canyonlands Natural History Association
Attn: Orders
3015 S Highway 191
Moab, UT 84532

Refunds will be processed on the credit card used to make the purchase. If you made the purchase in one of our retail stores, please provide a copy of your receipt. If you don’t have a receipt, please provide the date of purchase, store location and the last four digits of the credit card used to make the purchase. If you made the purchase online, please provide your packing slip, or the email address used to place the order.

Shipping Policy

Please allow 1-3 business days for processing prior to shipment. Shipping options provided at checkout are the estimated number of business days in transit once processing is completed. Delivery times are not guaranteed and do not include weekends, holidays, and time spent at customs. Due to our remote location, we cannot guarantee delivery of orders in two business days.

International Orders

For international shipping, additional customs or duty fees may be required of the recipient, which is beyond CNHA’s control. We do not provide refunds for customs or duty fees.

For international returns, items can be returned for a refund within 30 days of delivery. Items must be in original condition and packaging, unworn, unwashed and with tags. Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless it was a store error. CNHA does not provide return labels.

We cannot process exchanges for international orders. Please contact us for further assistance.

Order or Product Issues

If you have an order or product issue, please email us at infobox@cnha.org or call us at 435-259-6003 ext. 480 for assistance.